Vulcan Review J. Torres
Imagine buying a beautiful house complete with a finished basement and then finding out the first week that the basement floods whenever there is a heavy downpour. It was our bad luck that we did not have to imagine this, as it really happened to us shortly after we closed on our house. After reviewing multiple waterproofing and basement experts, we were referred to Vulcan from a good friend. That’s when our luck changed. After a quick, no pressure, survey, we scheduled the installation. We particularly like the letter we received shortly before the installation date. It poked fun at how messy and dirty the process would be (especially in a finished basement). We needed that light heartedness during that time of our lives. After we moved and covered up all the furniture in the basement, the Vulcan team arrived and expertly installed the pressure relief system in the affected areas of the basement. They were in and out in a matter of hours. Although the basement was dirty due to the necessary jack-hammering, we were expecting it be a lot worse. The Vulcan team cleaned up whatever mess there was. In a short time, we were able to restore our basement back with the exception of keeping the furniture away from the drying concrete. Because of an improperly installed window well drain (installed by the previous owner), we had to welcome your team back a second time to install a window well drain that connected to the original relief system. Both times, the Vulcan team was quick, professional and got the job done. The premise seems so simple but it works! Don’t try to stop water, just simply redirect it. Whatever the physics, we are proud to say that the impacted areas are now water-free. The investment in the pressure relief system will pay dividends, by saving the foundation of our house and retaining (if not increasing) the value of our home. Now, we don’t have to continuously watch the Weather Channel all the time, worrying about the next thunderstorm. Thanks for giving us our basement back, Vulcan!